E tū Union

The Challenge

After merging three major unions, E tū needed to consolidate systems and gain better control over document management. Staff struggled with finding files buried in complex folder structures, limited remote access, and security concerns. Manual, paper-based processes also posed risks for tasks like elections and invoicing, where accuracy and compliance were crucial.

The Solution

E tū partnered with DocSmart to implement M-Files, a secure, intelligent information management system. With guidance from DocSmart, E tū rebuilt their document vaults to better suit their structure and workflows. They created automated processes for accounts payable, membership management, IT asset tracking, and union elections. M-Files gave staff secure access from anywhere, ensured compliance, and streamlined daily tasks.

The Result

  • Faster workflows with significant time savings
  • Compliance with privacy legislation and audit requirements
  • Centralised access to over 500,000 documents
  • Eliminated version control issues with a single source of truth
  • Smooth document sharing with internal teams and external partners
  • Reduced risk of lost documentation in critical processes like elections and invoicing
E tū continues to expand its use of M-Files, making operations more efficient and secure with each new process added.