Clutha District Council

The Challenge

Clutha District Council needed a modern solution to manage critical documents across its departments. With legacy systems no longer fit for purpose and costly licensing looming, the council struggled with slow information access, data silos, and limited IT support. The shift to smarter document management became essential, especially as remote work demands grew.

The Solution

DocSmart introduced the Clutha District Council to M-Files, an intelligent information management system that connected data across platforms using metadata and AI. Together, they implemented M-Files with an agile approach, replacing outdated systems and enabling secure, remote access to documents. Despite tight deadlines and a complex migration, the project went live on time and on budget.

The Result

  • Faster access to accurate information
  • Significant time savings and improved staff productivity
  • Secure, remote document access during COVID-19 lockdowns
  • Reduced double-handling through ERP integration
  • Increased adoption: licence use nearly doubled
  • Strong foundation for future workflow automation and governance
M-Files is now central to CDC’s daily operations, transforming the way the council delivers services and manages information.